Frey Pendant Lamp

Shipping Information

We aim to process all orders within 1–2 business days after confirmation. Orders are processed Monday to Friday, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

You may track your order at any time using the tracking link provided or by contacting our support team.

Shipping Cost

We offer flat rate shipping on all orders, calculated by destination.

United States & Canada: $5.99 flat rate. Free on orders over $75.
United Kingdom & Australia: $7.99 flat rate. Free on orders over $75.
Rest of World: $9.99 flat rate. Free on orders over $75.

Free shipping is automatically applied at checkout when your order total reaches $75.

Shipping Carriers

We partner with trusted global and local carriers to ensure reliable delivery.

Depending on your location, orders may be shipped using services such as DHL, UPS, Royal Mail, Australia Post, or local postal providers.

For international deliveries, parcels may be handed to a local courier for final delivery.

Delivery Times

All orders are delivered within 7 to 10 business days, regardless of location. Please allow 8 to 12 business days from order confirmation to delivery.

Delivery times are estimates and may vary due to customs processing, courier delays, or local conditions.

Important Information

• Accurate Addresses: Please ensure all shipping details are correct before placing your order. Incorrect or incomplete information may result in delays.
• Delivery Location: Orders are delivered to the address provided at checkout. If delivery is unsuccessful, the parcel may be redirected or held by the local courier.
• Customs & Duties: International orders may be subject to customs duties, taxes, or import fees imposed by local authorities. These charges are the responsibility of the customer.
• Incorrect Address: If an incorrect address is provided, please contact us immediately. Once an order has been dispatched, we may not be able to make changes.
• Returns: Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Contact Us

If you have any questions regarding your shipment, please contact our support team:

Email: team@minkinteriors.com
Phone: +1 8152651535

We aim to respond within 24–48 hours.

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: Closed

At Mink Interiors, customer satisfaction is our priority.

We offer a 30-day return policy on all eligible items.

If you are not satisfied with your purchase for any reason, including change of mind, you may request a return within 30 days of receiving your order, subject to the conditions outlined below. 

How to Request a Return

To start a return request, please contact our customer support team and provide the following information:

• Order number
• Reason for the return
• Photos of the product and packaging if the item is damaged or defective

Customer Support:
Email: team@minkinteriors.com
Phone: +1 8152651535

Our support team will review your request and provide confirmation and return instructions. Returns must be approved by our support team before being sent.

Return Method

Once your return request has been approved:

1. Securely pack the item in its original packaging whenever possible
2. Include your order number inside the package
3. Ship the return using a trackable shipping service

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Mink Interiors is not responsible for items lost during return transit without a valid tracking number.

Return Address

Approved returns must be sent to the following return warehouse:

MADYOUF
114 S Racine Ave
Chicago, IL 60607
United States

Please ensure that your return request has been approved before sending any items to this address.

Return Eligibility

To be eligible for a return, the item must meet the following conditions:

• Item must be unused and in the same condition as received
• All original tags must still be attached
• Item must be returned in its original packaging whenever possible
• Proof of purchase (order number or confirmation email) must be provided

Items that show signs of use, damage caused by misuse, or missing components may not be eligible for a return.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping method, as Mink Interiors cannot be responsible for items lost during return transit.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method
• Processing time may take 5 to 10 business days, depending on your bank or payment provider

Shipping costs are non-refundable unless the return is due to an error on our part.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include:

• Order number
• Description of the issue
• Photos of the product and packaging

Our team will review the case and arrange a replacement or refund if the issue is confirmed.

Order Cancellation

Orders are processed quickly. You may request a cancellation or modification within 24 hours of placing your order. After this period, the order may already be processed or shipped and cannot be modified.

Lost Packages

Orders are typically delivered within 7 to 10 business days, depending on the destination. If your package has not arrived within 30 days after shipment, please contact our support team. We will open an investigation with the carrier and work with you to resolve the situation.

Policy Abuse

Mink Interiors reserves the right to refuse returns or refunds in cases of abuse of the return policy, fraudulent claims, or repeated misuse of the return system.

Last policy update: June 2026